5 KEY ATTRIBUTES
Line managers have a key role in building trust and engagement in the organisation. In his article on The Power of Great Managers, Towers Watson’s Global Practice Leader Adam Zuckerman identified the five key attributes of top-performing managers:
Tower’s Watson’s five key attributes of top-performing managers:
- Crafting jobs: developing roles that are challenging, fulfilling, energising and achievable
- Developing people: crafting personalised plans focused on an individual’s long-term growth and development
- Delivering the deal: ensuring employees are rewarded for their efforts using the entire portfolio of intrinsic rewards at their disposal
- Energising change: building the organisation’s resilience to change by developing the individual’s understanding of and ability to cope with the entire spectrum of change
- Authenticity and trust: acting as a role model of humility, intellectual honesty, interpersonal sensitivity and behavioral consistency.
Looking across the model’s components, we can clearly see a common theme: Effective managers understand what each individual requires and leverage the organisational systems to deliver it.
This means paying attention to each person’s talents and interests, and customising their work, their development opportunities and their rewards accordingly.
The model predicts these actions will improve sustainable engagement and, therefore, business performance. Of course, it is always desirable to test these assertions and examine their unique aspects inside each company by incorporating questions like those found in the table below into your next engagement survey.